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What is the Workplace Mediation Service?
The Workplace Relations Commission’s workplace mediation service provides a prompt, confidential and effective remedy to workplace conflicts, disputes and disagreements. Workplace mediation is particularly suited to disputes involving individuals or small groups of workers. Examples of such disputes would be:
How does Workplace Mediation work?
Mediation provides an opportunity for those involved to address the issues, explore options and reach a workable outcome through a mutually agreeable course of action. The process is flexible and can be adapted depending on individual situations but essentially revolves around giving every individual concerned an opportunity to give their side of the story and to work with the other party to find a solution. The process may involve a mix of joint meetings or meetings with the mediator alone. The entire process is focused on every individual involved being comfortable with the process and on the active exploration of potential solutions. Some key principles governing the process include: -
What are the benefits of Workplace Mediation?
What happens if a dispute remains unresolved following mediation?
The mediation service of the Commission is focussed on assisting parties to deal effectively with issues that arise in the workplace. Participation in mediation does not oblige any party to commit to any further procedure in the event that the problem remains following mediation.
The mediator will, in the event of a problem remaining unresolved following mediation, assist the parties in agreeing a joint way forward in relation to the issues.
How do I apply for Mediation?
All applications for mediation should ideally be made on a joint basis. The process will work best when both parties have a desire to resolve an issue and have jointly agreed that mediation is the best means to secure that resolution.
Notwithstanding this, the Commission will attempt to secure agreement to participate in mediation where only one party has sought the intervention. The process is however voluntary and the Commission is not in a position to compel attendance.
All applications for mediation should state clearly the name and contact details (including ‘phone numbers) of both parties, the number of persons involved and the nature of the issue involved. Applications should be made on the On-line Referral form or by letter addressed to :
Mediation Service,Workplace Relations CommissionTom Johnson HouseHaddington RoadDublin 4.
Telephone: (01) 613 6700Lo call: 1890 220 227 (outside (01) area)
Will my application be treated confidentially?
Yes. The Commission commits to the confidential handling of any issues referred to it. The Commission will not publish details of any individual case or the identity of any applicant.
Mediation seeks to arrive at a solution through an agreement between the parties, rather t...
Workplace mediation is particularly suited to disputes involving individuals or small grou...
Registered Address: Department of Jobs, Enterprise and Innovation, O'Brien Road, Carlow